Right of Withdrawal

Right of Withdrawal

B2C
As a consumer, you have the right to cancel this contract within fourteen days without giving any reason.

B2B
If the customer is a registered trader, a company, a legal entity under public law, or a special fund under public law, withdrawal and/or revocation are excluded.

The withdrawal period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (SEVA-tec GmbH, Lether Gewerbestraße 10, 26197 Großenkneten,
info@seva-tec.de, telephone: 04435-93090) by means of a clear declaration (e.g., an e-mail or letter sent by post) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose. This is however not mandatory.

To comply with the withdrawal period, sending the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period is sufficient.

Right of Withdrawal – Consequences

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract.

For the repayment, we will use the same payment method that you used for the original transaction unless explicitly agreed otherwise. You will in no case be charged any fee for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear all direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.